What kinds of membership upgrades are available online?
We offer a few different options for upgrading your membership online:
- Monthly Payment Memberships can be upgraded to an All-Club Sport, Super-Sport or Ultra-Sport level membership.
- Limited Term memberships can be upgraded/converted to any membership option available at your selected club.
To upgrade online, use the "Add to My Membership" link from your My24 page or the "Additional Services" link on our website. Or you can visit your local club to learn more.
Prepaid Membership upgrades or transferring a Monthly Payment One-Club membership to another club cannot be done online. Please see your club for details.
What clubs can I access with an upgraded membership?
Your club access will depend on the level of upgrade you purchase:
All-Club Sport - if you purchase an All-Club Sport upgrade, you will have access to all FitLite/Express, Active and Sport clubs.
All-Club Super Sport - if you purchase an All-Club Super-Sport upgrade, you will have access to all FitLite/Express, Active, Sport and Super-Sport clubs.
All-Club Ultra Sport - if you purchase an All-Club Ultra-Sport upgrade, you will have access to all FitLite/Express, Active, Sport, Super-Sport and Ultra-Sport clubs.
How do I select an upgrade?
If there is a particular club in which you are interested, you can look at that club to see what access level is needed.
If you do not have a particular club in mind, you can upgrade by choosing a new access level (Sport, Super-Sport, etc.)
Can I upgrade to use just one additional club?
No. Membership upgrades are based on a level of access, not specific clubs.
How are my upgrade fees calculated (monthly and prepaid)?
For Monthly Payment Memberships (EFT), your monthly upgrade fees will be the difference in dues between what you pay currently and the dues rate for the access level to which you are upgrading.
If your current membership is a Prepaid Membership with an annual renewal, you will be charged a monthly flat rate per level of access upgraded. Please note: Prepaid Membership upgrades are not available online. Talk to your Club Manager to learn more.
I currently have a Monthly Payment Membership. Are the upgrade dues in addition to what I'm already paying?
Yes. Your upgrade dues will show up as a separate monthly charge.
I currently have a Prepaid Membership. Are my upgrade fees charged in addition to what I'm already paying?
What happens to my Limited Term membership if I upgrade to a Monthly Payment Membership?If you are upgrading from a Limited Term membership, 24 Hour Fitness will credit any unused portion of your current membership towards the purchase of a new membership. The unused portion is calculated using the purchase price of your current membership and the amount of time remaining before it expires. Please visit your club for more details.
What if the higher-level membership I want costs less than what I'm currently paying?
Please visit your club so we can rewrite your membership agreement using the current dues rate for the access level you are requesting.
Can I pay for my upgrade using a different credit card?
Monthly membership dues and upgrade dues must be paid using the same credit card. If you provide a different credit card when purchasing an upgrade, your base membership payment information will be updated to reflect the same credit card used to purchase the upgrade.
Can I prepay for my upgrade?
Please visit your club if you wish to prepay for an upgrade.
How do I use a promotion code to get a discounted upgrade rate?
If you have a promotion code for a discounted rate, you can enter it on the Agreement Summary page when purchasing your upgrade.
How long does it take for my upgrade to take effect? When can I start using it?
Your upgrade will be valid immediately; however, the upgrade agreement won't show in our system until the next day. If you wish to use your upgraded membership at a different club the day of your purchase, please bring a copy of your new agreement with you to the club to ensure access.
What happens to my current membership agreement?
If you currently have a Monthly Payment Membership, your base agreement will stay in place and a new upgrade agreement will be added.
If you currently have a Limited Term membership, your current membership agreement will be replaced with a new membership agreement, and you will receive a pro-rated credit towards the cost of the new membership based upon the time remaining on your current Limited Term agreement.
How does the club know that I upgraded my membership?
Your upgrade agreement will be active in our system within 24 hours of your purchase. Since your upgrade is associated with your original membership, your access will be automatically updated in our system, and the club staff will see the update when you check in to any facility.
Can I upgrade just my family add-on membership?
Can I add a family member to my upgrade membership?Yes. Once you have completed the upgrade purchase process, you can select "Add a Family Member" from the "My Membership" link on our website.
I currently have a corporate rate. Can I upgrade with this type of membership?
Please visit your club for information.
If I want to purchase a special privilege or service, what club should I choose?
Privileges/services are typically only valid for one club. When purchasing, be sure you choose the club where you'd like to use the privileges/services. If you would like to purchase privileges/services for multiple locations, you will need to purchase for each club individually.
What if I want to cancel my upgrade at a later date? Will it cancel my entire membership?
If you are upgrading from a Monthly Payment Membership or a Prepaid Membership, you may cancel the upgrade at any time and revert to your original access level and your base membership will remain in place.
If you are upgrading from a Limited Term membership, the new agreement replaces your existing membership and cannot revert to the original Limited Term agreement.