MEMBERSHIP FREEZE POLICY
Qualification and Notice Requirements: 24 Hour will only freeze your membership if you are in good standing, you have all initiation fees paid, you are current on your monthly dues, you provide at least ten days’ notice for a freeze request to allow 24 Hour to process your request, and you qualify for one of the three categories below:
Medical Disability: You must provide 24 Hour with verification from your physician stating your medical disability will prevent you from using 24 Hour facilities. The minimum term for a medical freeze is three months and the maximum is six months.
Active Duty Military Transfer or Extended Volunteer Assignment: You must provide 24 Hour with a copy of your transfer, deployment or extended volunteer assignment orders. There is no minimum or maximum for assignment freeze. If you request a specific freeze term less than six months, your membership and monthly Electronic Funds Transfer ("EFT") or credit card charge will automatically resume at the end of the specified time. If you request a specific freeze term greater than six months, or you do not specify a freeze term, you must contact 24 Hour to reactivate.
Temporary Employment Transfer: You must provide 24 Hour with verification from your employer, on company letterhead, that you are being temporarily transferred. The location of your transfer must be more than 25 miles from the nearest 24 Hour location to which you have access. The minimum term for a temporary employment transfer freeze is three months and the maximum freeze is six months.
Extended Freeze: As a courtesy to our members, 24 Hour may approve or deny your request for an extended freeze for reasons other than those listed above. The maximum length of an extended freeze is 12 months. If 24 Hour does not receive notification to reactivate or further extend your freeze within 12 months, your membership agreement will be terminated.
Dues During Freeze: Once 24 Hour approves a membership freeze no further dues will be collected with respect to such time and your right to use 24 Hour facilities is frozen or suspended, so 24 Hour can deny you access to any 24 Hour club during such freeze. In the event your membership is prepaid, the term of the prepaid membership shall be extended, without further dues, for the same period of the freeze. Except for military freezes greater than 6 months or unspecified, your membership will be reactivated and your monthly EFT or credit card charge will automatically resume at the end of your freeze period.
Freeze Request Decisions: If your request does not conform to this Membership Freeze Policy, you will be notified that your request has been denied and your membership shall remain active unless cancelled.
Mon - Fri: 6am - 6pm
*services hours in PT