A: Verify that your date of birth and check-in code are associated with an active 24 Hour Fitness
membership. If you still receive an error, email 24GO Support at support@24go.zendesk.com.
There is no need to uninstall/install 24GO. 24GO Support will resolve and respond back as
promptly as they are able.
Q: What if my date of birth and check-in code doesn’t work (returns an error)?
Comments
12 comments
When can we start making reservations
How do I change my picture I used for the app?
The email support address that you list comes up as invalid when I try to send you an email for help
What if my phone will not download app? Call I call club to make reservation.
When i enter my info i get an error message
On May 29th, I have requested for assistance in creating an account. Also, username and password but thus far they have not responded. This is the respond from 24GO support: Sorry for the inconvenience you're having getting the login information for your My24 account! If you've already sent a request to Member Services using the Contact Us form then it's in Member Services queue and they'll be contacting as soon as they can. Sorry I couldn't be more of a help!
24GO Support Team
I have sent 10 request but they have not responded.
Also, 1 (800) 432-6348 call center is temporary close. This is poor customer service.
My birthdates Or the birthdate Registered ,does not sync with my account only my Telephonenumber does
My birthday does not sync with my telephone number how do I rectify this ?
I'm still having issues reserving time. I tried with email ewnick27@gmail.com. com
I’m having the reservations issue it keeps coming back to error message
I am trying to workout but now I can't make an appointment and your support team hasn't responded. So if we could get this handled so I can get back to getting absolutely shredded that would be great.
I still can not request a workout time. The app is not working properly for me. Any help would be appreciated.
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