24GO FAQ's

Getting Started

• What is my 10 Digit Check-in Code?
• Is there a minimum age requirement to use 24GO?
• What information do I need to sign up for 24GO?
• Can I use the 24GO platform on multiple devices?
• What devices support 24GO?
• What is 24GO?

Using 24GO

• I've connected my HRM to 24GO but the workout I'm doing isn't displaying my calories burned?
• How do I give my Personal Trainer access to view my 24GO activity?
• What's the difference between List and Video workouts?
• What exactly are adaptive workouts?
• Does 24GO include Yoga and Pilates workouts?
• What trainers are used in the video workouts and demos?

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Fit:Perks® and StepUp

• How Do I Earn Fit:Perks® Using 24GO
• What is StepUp?
• What's the difference between Fit:Perks® and StepUp?
• Why aren't my Fit:Perks points displaying correctly?

Other

• How can I delete my 24GO account?
• How can I provide feedback or submit an issue for 24GO?